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When will my box of scrapbooking products
arrive?
Scrap Girls sells downloadable graphic files. Unless
you have purchased a CD burn, a certain DVD (which is clearly marked)
or the ScrapPerfect printing aid, your order is fulfilled with your
order email receipt. This email provides you with the download passcode
you will need to access your files.
All of our products are fulfilled via download unless
you arrange for the files to be shipped to you on a CD by ordering
"Let
Us Burn Your Order on a CD".
http://store.scrapgirls.com/product.php?id=406
The fact that our orders are fulfilled via download
is pointed out on each product information page as well as in the
check-out process. Perhaps you will recall that you had to check
that you agreed to the Terms of Service statement prior to going
through the check-out process. The statement about the order fulfillment
is in red print.
Here's the information that is found on the product
pages:
When you complete your purchase, you will receive
(via email) a pass code which will allow you to download your
product files directly from a download area that is assigned specifically
for your use. You will also be able to locate your download and
pass code information in your Scrap Girls Boutique account area.
Here is the statement that is part of the Terms of
Service statement agreement that you must agree to prior to checking
out:
By purchasing Scrap Girls products, you agree that
you understand that unless a product delivery has been identified
as being delivered in a different way, your delivery will be accomplished
through downloads. Furthermore, you agree that by purchasing Scrap
Girls products (not specifically identified as a non-downloadable
product) to accept your delivery through these downloads.
UNDER NO CIRCUMSTANCES WILL YOU BE SHIPPED
PAPER OR PAPER PRODUCTS IN A BOX. SCRAP GIRLS DOES NOT DEAL WITH
THIS TYPE OF PRODUCT. YOU ARE RESPONSIBLE FOR READING THIS STATEMENT
AND UNDERSTANDING THIS FACT BEFORE YOU PROCEED WITH YOUR ORDER!
It is not fair for you to demand a refund later simply because
you have not taken time to notice that our products are downloadable.
Why? Because it costs us money to process your order and it costs
us quite a bit of money to refund your money to you because of
your mistake. For more information on this topic, please click
through and read the complete Service Agreement.
If you wish to receive your downloadable product
through different means, you understand that the CD burning service
option is available to you at an additional fee + shipping costs.
Why can't I sign into the Boutique? I am on
the Scrap Girls newsletter list.
If you haven't ordered from us since we moved to the
new store (in late January 2005), you wouldn't have an account with
the Boutique yet, as you create it at the time of your first order.
This is because the store requires a separate sign-up for security
reasons that protect you and your personal information.
So this means that there are three sign-ups.
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For the newsletter: Just requires your email
address.
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For the Boutique: This occurs at the time
of your first order and is not connected with the newsletter
sign-up. Until you create your Boutique account (at the end
of the first order check-out process) you would not have an
account or a password for an account.
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For the message board: We use a third-party
solution for our message board. The company we contract with
manages the message board and gallery, and since it is their
primary business, they take care of the huge database that is
required. It sure saves me a lot of headaches! But this means
that the sign-up there has to be unique.
I am getting a 999 Bit Error when I try to
place an order at the Boutique. What is wrong?
This particular error which caused it to be not approved
is related to the browser you are using rather than a problem with
your credit card.
Apparently, if you are a MAC user, there are certain
browsers (such as Safari) that will cause this particular error
to happen. These browsers actually prevent normal communication
during the checkout processing from occurring and many shopping
carts experience this difficulty. The credit card company can't
interpret the information that the browser is trying to send through
and so it rejects it.
If you would go back to the Boutique and use a different
browser - such as Internet Explorer or Netscape - you should have
a better outcome.
I am a PC User and I can't get my QuickTime
movies to play correctly. What do I do now?
Here are a couple of things for you to try.
Make sure that you have unzipped the files. It is
possible for you to double-click on the zipped files and see what
is inside of them, but if you try to watch the movies without unzipping
the files first, they won't play. To do unzip your files, right-click
on a zipped file and choose "Extract All" from the pop-up
menu that appears.
If they still won't work, try using the Windows Media
File versions instead. If you will notice on the downloads, I provided
the movies in both the QuickTime and the Media File versions. This
was to help people who just can't get QuickTime to work on their
computers.
You might want to check the file sizes and compare
them with the file sizes listed in your download area to make sure
that they match. It may be possible that you got incomplete downloads.
This happens when your Internet Connection hiccups (without you
being aware of it). If this is the case, try downloading them again.
I have discovered that my Internet connection
just isn't good enough to download the files. Help!
We will be happy to burn it on a CD for you, but first
you will need to order a CD burn in the Boutique, if you will, as
the money received partially helps defray the cost of the materials
and time required to burn and ship the CDs to you.
As soon as I receive the order, we'll get that done
right away!
Let
Us Burn Your Order on a CD
I am a satellite user and am suddenly having
problems downloading my Scrap Girls files even though I didn't used
to and I have successfully downloaded from other sites in the past.
What is going on?
SATELLITE USERS: As of approximately July 1,
2006, a Fair Usage Policy has been enacted by satellite Internet
Service Providers which limits the total amount of files that you
can download per hour. If you exceed that total amount per hour
that your particular ISP allows, your downloads will slow to the
point that you are not getting the files correctly or you will get
an error message telling you that the site you are downloading from
can not be found. It is highly recommended that you carefully watch
the file sizes (including attempts at downloading the file, as that
would count towards your hourly total) and how much you are downloading
at once and that you are well acquainted with your own ISP's Fair
Access Policy. You can find out what your ISP's FAP limit is by
contacting their customer service department.
I am having problems with my Windows Media
movies playing. How do I fix it?
What kind of an Internet connection do you have? Do
you have dial-up? Sometimes dial-up customers have problems during
the download and they don't get the complete files because the download
was interrupted. If this has happened to you, delete the folders
and download them again. Make sure that the downloaded folders are
the same size as listed in the download area once you have finished.
Have you unzipped the folders? You have to unzip them
before trying to watch the movies. If you try clicking on the movies
that are inside of the zipped folder, you will get this error.
What version of the player are you running? Maybe
you need to update it. You can get it here, along with other utilities
that can help troubleshoot what may be wrong with it.
Microsoft
Maybe you have a larger issue with your player. Here's
a page that has possible solutions:
Microsoft
possible solutions
You may want to consider downloading and installing
the free QuickTime viewer and then use the QuickTime version. (The
quality of the movies is slightly better because QuickTime movies
are just better quality than Windows Media files in general.)
Apple
QuickTime
I keep seeing a ".DS_Store" file
and I'm not sure what that is. Is it something that I need to worry
about? I can't get it to open for me and I an concerned that it
is corrupt. Will it harm my computer?
The .DS_Store file is something that a Mac computer
throws into the a folder that tells the operating system about that
folder. It stores viewing preferences for a folder in Mac OS X;
includes information about the folder's window location, window
size, what view option has been selected (icon, list, or column),
and the layout of icons in the window.The original Mac user can't
even see it because it is invisible to them.
When a PC opens the zip file, there it is because a PC can see
it is there. PCs don't know how to treat this particular Mac files
very well. It would be helpful if Windows knew to treat them as
invisible files (because a PC has invisible files, too), but that
doesn't happen.
So if you see them, it means that the originating designer created
the folder you have unzipped with a Mac and you are a PC user. Just
delete the .DS_Store file off of your computer.
I sometimes see a file with a "._"
in front of it along with a regular file. Why am I getting two of
the same files, and why does one have the extra "._" in
front of it?
The "._" prefixed file is another example
of something trying to transfer from a Mac to a PC and confusing
us humans in the process.
Before the Mac OS X system, there were two parts to
a Mac file. When files got transferred to another computer that
worked differently than the computer they were created on, the file
split itself into two parts: a fully-functioning, usable file, and
an extra "._" file, which is basically just extra data
useless to anybody who's not working on that particular Mac system.
So if you see them, it means that the originating designer created
the folder you have unzipped with a Mac and you are a PC user. Just
delete the "._" prefixed file off of your computer and
keep the other file.
I can't find your freebies anywhere.
Go to the Boutique and look in the Freebie section.
(Look to the left hand side and you will see it in the list.) Pick
out a freebie you are interested in, click through to see more details
about it and then you will be on the page that has that free download
button. Scroll down a little bit if you don't immediately see it.
Don't put the freebies in your shopping cart unless
you are planning to buy something, as you will have to pay $0.50
for a low-order processing fee. This is because it costs us money
to process these orders and we would lose money with the freebies
otherwise. But since there are free download buttons available,
it isn't necessary to do that.
I don't understand what digital scrapbooking
is all about. Can you give me a quick overview?
To create digital scrapbooking layouts, you need to
have some kind of graphic- or photo-editing software that allows
you to work with image files. Then you are essentially layering
up the graphics to create layouts, in the same way you are layering
paper and embellishments when you are creating a paper layout.
It is a lot of fun, once you learn how to work the
software, and you have even more control over your layouts than
you do in the traditional way. You don't have to worry about ruining
your photos or your supplies, and there isn't a mess to clean up
when you are through!
You either use the photos you have taken with your
digital camera, or you can use your other photos that you have scanned
into your computer. It's nice because you can edit them and clean
them up before you actually create a layout with them.
Check the information that we have in the University,
it will give you a lot of help getting started!
I am confused. Why did you send me a bill
for this month's club stuff? I just wanted last month's.
If you will look at the details of the page for the
club offering, you will see that it says:
***Note: By purchasing this item, you allow us to
charge your credit card monthly (or every six months or year -
depending upon your commitment level). You also understand that
we will repeat this billing as per the plan cycle unless we hear
otherwise from you prior to the beginning of the month when your
order is placed. You can cancel at anytime after that without
hassle. Your satisfaction and delight are guaranteed!
It might also be helpful to note that the product
itself is called, "Scrap Girls Club (Monthly Billing Cycle)."
This is to indicate that the club offering includes automatic rebilling.
The automatic rebilling is the reason that club members
are offered this outstanding deal - being able to get all of these
of products for just $9.99. Otherwise, the products that are included
in the club are available to purchase individually at their regular
prices.
I use Firefox and am having problems downloading
from your site. When I push the buttons, I get thrown to a different
page altogether, get a "Page Not Found" error, or other
types of similar things. What is going on?
The download buttons are enabled via Javascript code.
Therefore, it is vital that you have your browser settings set to
enable Javascript.
Here's how you do it in Firefox 1.0:
1. Go to Tools> Options.
2. Make sure that the "Enable Java" and
"Enable Javascript" boxes are checked.
3. Click "OK."
When I try to download files from your site,
all I can download are .php files and I can't open any of them.
Help!
Anytime you are downloading .php files, it is a browser
issue. This is very common with the MSN Butterfly browser. What's
happening is that the browser is actually downloading the page code
instead of the .zip file. Try using a different browser to download.
Firefox or Netscape seem to produce the best results.
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