Common Support Issues

How to download your products.

Step-by-step instructions for downloading, unzipping, and the beginning steps of filing your digital scrapbooking products.

Watch this movie that will show you how to organize your files by creating a folder inside of My Documents called, "My Downloads". This movie is best watched with Internet Explorer.

Watch this movie that shows you how to unzip your files using XP. This movie is best watched with Internet Explorer. Note: You do not have to put a URL or link in your browser to access your file, as Scrap Girls has a download site. Instead, you will put your passcode in the box at that site to enter, and then you just have to push the buttons. When I say at the end of the movie that it is easiest to let it take the default - that means just to let them go where they naturally want to go. This will unzip them into the exact same location where the original file was located.

Why do I have both JPG and PNG versions of some of the files?

When will my box of scrapbooking products arrive?

Why can't I sign into the Boutique? I am on the Scrap Girls newsletter list.

I am getting a 999 Bit Error when I try to place an order at the Boutique. What is wrong?

I am a PC User and I can't get my QuickTime movies to play correctly. What do I do now?

I have discovered that my Internet connection just isn't good enough to download the files. Help!

I am a satellite user and am suddenly having problems downloading my Scrap Girls files, even though I didn't used to and I have successfully downloaded from other sites in the past. What is going on?

I am having problems with my Windows Media movies playing. How do I fix it?

I use Firefox and I am having problems downloading from your site. When I push the buttons, I get thrown to a different page altogether, get a "Page Not Found" error, or other types of similar things. What is going on?

When I try to download files from your site, all I can download are .php files and I can't open any of them. Help!

Managing the zipped folders on your Scrap Girls CD orders.

Backing up your Scrap Girls downloaded files onto CDs.

Simple way of moving your digital scrapbooking graphics and photos into most Windows-based graphic software (such as Photoshop, PSE and PSP).

Wishing for a Wish List? Here's a tool that does that and much more!

Wishing for a Wish List that works with Macs? Here it is!

How Do I Fix It?

What are zipped files and how do I unzip them?

What does it mean if the file is empty when I unzip it?

What does it mean if the folder won't unzip?

Why do I need to delete the file before I download it again?

What do I do if that solution doesn't work?

Why am I getting a message that the file size is too large if I try to look at my graphics through the Windows Picture and Fax Viewer?

Why am I getting a strange file type - PHP - when I download? Shouldn't I be getting zipped folders?

I am a MSN user. Why am I having problems downloading and how do I fix it?

I am a Cybersitter user. Why am I having problems downloading and how do I fix it?

I am a PC User and I can't get my QuickTime movies to play correctly. What do I do now?

I have discovered that my Internet connection just isn't good enough to download the files. Help!

I am having problems with my Windows Media movies playing. How do I fix it?

I keep seeing a ".DS_Store" file and I'm not sure what that is. Is it something that I need to worry about? I can't get it to open for me and I am concerned that it is corrupt. Will it harm my computer?

I sometimes see a file with a "._" in front of it along with a regular file. Why am I getting two of the same files, and why does one have the extra "._" in front of it?

I can't find your freebies anywhere.

I don't understand what digital scrapbooking is all about. Can you give me a quick overview?

I am confused. Why did you send me a bill for this month's club stuff? I just wanted last month's.

Digital scrapbooking is...

• Fast.
• Creative.
• Fun.
• And it saves you money.*

Let Scrap Girls show you how surprisingly simple it can be to become a great digital scrapbooker.

* Digital supplies are less expensive to purchase and can be used over and over and over again...

NEW! Discover your hidden scrapbooking talent today! MORE Scrapbook Software Secrets Revealed for Photoshop (for versions 6, 7, CS, CS2, CS3) will have you doing the same tricks and knowing the same tips as the professionals! With MORE Scrapbook Software Secrets Revealed for Photoshop, you will be creating your own digital elements and enjoying advanced techniques on your digital scrapbooking layouts in no time!

Have a blast doing the more advanced tricks that you see other people and professional digital scrapbookers doing. Learn how with MORE Scrapbook Software Secrets Revealed for Photoshop Elements (2.0, 3.0, 4.0, 5.0, 6.0).

Learn how easy it is to create digital scrapbooking layouts in PSE 6.0 with these easy-to-understand tutorial movies in Scrapbook Software Secrets Revealed for Photoshop Elements 6.0.

PSE 5.0 version available here.

PSE 4.0 version available here.

PSE 3.0 (works for 2.0) version available here.

Find out how easy it is to use Photoshop to create digital scrapbooking layouts and edit your photos! Scrapbook Software Secrets Revealed for Photoshop. (Versions 6, 7, CS, CS2 and CS3).

Learn how easy it is to create digital scrapbooking layouts with these easy-to-understand tutorial movies for Paint Shop Pro X. (Can be used for PSP XI, too!)

PSP 9 version here.

This great eBook will take digital scrapbookers photos to a new layer. Diane Miller's photographs are amazing and her Photography Simplified eBook shows you how you can get fabulous shots, too!

If you're at all curious about using filters and plug-ins in digital scrapbooking , then The Beginners Guide to Filters and Plug-ins for Photoshop and Photoshop Elements (Windows) is what you need!

Paint Shop Pro version available here.

This ebook was created from the popular online class Creative Brushwork. It is perfect for the scrapbooker who want to go above and beyond basic brushing techniques taught in Scrapbook Software Secrets Revealed for Photoshop Elements. Make your layouts shine with the polish that advanced brushwork can bring!

Photoshop version available here.

If you want to take some beginner steps towards improving the type on your layouts, and thereby improving the overall look of your layouts, then this eBook is perfect for you. It's written in a very simple style, focusing on one digitally scrapbooked layout while walking you through ten tips that take type from mundane and awkward to eye-catching and cohesive.

Start to Finish eBooklet - PSE: How to Make a Birthday Scrapbook Page

Nothing could be simpler than learning to scrapbook digitally with Scrap Girls Start to Finish eBooklets. Step by step written guidelines and detailed screenshots will help you learn new digital scrapbooking skills. Included with the eBooklet are the actual digital files you need to create a finished project!

Start to Finish eBooklet - PS: How to Combine ScrapSimple Paper & Photo Templates also available!

Start to Finish eBooklet - PS: How to use ScrapSimple Tools: Custom Shapes & Patterns also available!

Start to Finish eBooklet - PS: The Beauty of Blending Modes: Using them with ScrapSimple Products also available!

Start to Finish eBooklet - PSE: How to Emboss & Texturize with ScrapSimple Templates also available!

Start to Finish eBooklet - PSE: Making a Just Because Card Using ScrapSimple Card Templates also available!

Start to Finish eBooklet - PSE: How to Combine ScrapSimple Paper & Photo Templates also available!

Start to Finish eBooklet - PSE: The Beauty of Blending Modes: Using them with ScrapSimple Products also available!